Last updated: September 24, 2026 | Web app and mobile apps | [email protected]
How to use MackLabs — from your first sign-in and the setup wizard to daily sales, scheduling, crew time tracking, and the mobile apps.
MackLabs is a workspace for field-service businesses: sales pipeline, estimates and invoices, job scheduling, crew time tracking, photos, and documents — on the web and in mobile apps. Every company gets its own private workspace with its own database.
When MackLabs provisions your workspace, the owner receives a welcome email. Go to macklabs.ca/login and continue with Google using that same email address — you'll land straight in your workspace. Your workspace also has its own address, yourcompany.macklabs.ca, which works the same way.
If your email is attached to more than one workspace, you'll get a picker after signing in.
Your first sign-in walks you through a two-minute setup. Everything you enter can be changed later under Super Admin → Company Setup.
Setup can't finish without the payment details — that's deliberate, so an invoice never goes out with blank payment routing.
Only a super admin can grant roles (Super Admin → User Roles). The workspace owner is the first super admin.
If your workspace is on a trial, a banner at the top shows how many days are left. When a trial expires the workspace locks automatically — nothing is deleted. Contact MackLabs to move to a plan and pick up right where you left off.
The web app signs in with Google — no passwords to remember or reset. Always start at macklabs.ca/login (or your workspace address) and use the email address you were invited with.
If your work email isn't a Google account, you have two options: attach your address to a Google account (google.com/account, "Use your existing email"), or use the mobile apps, which support email + password sign-in.
Field crew don't need Google. A super admin adds each crew member under Super Admin → Employees and sets their app password there. The crew member then signs into the mobile app with their email and that password — the app finds your company automatically.
When you email an estimate or agreement from MackLabs, it goes out automatically from "Your Company via MackLabs" with replies delivered to your own inbox — nothing to set up.
Prefer the email to come from your own address? Open the account menu (your avatar, top right) and choose Connect Gmail. Google will ask you to approve once — you may see an "unverified app" notice; choose Advanced → continue. After that, everything you send goes from your own Gmail address, permanently.
The same menu shows "Gmail connected ✓" and lets you disconnect any time. Either way, customer replies always reach you.
Use the sun/moon toggle at the top right of the web app to switch themes. Your choice is remembered on that device.
Deal Tracker (Sales → Deal Tracker) is the pipeline: every deal from first inquiry through estimate to invoice, organized by stage. Open a deal to see its history, documents, photos, and money in one place. New inquiries can be captured on the web or from the Admin mobile app.
Build estimates with line items and send them to the customer by email. Your branding — company name, colours, tax setup — comes from Company Setup automatically. When a customer accepts, carry the deal forward to a job and invoice without retyping anything.
Estimate emails send from your own Gmail address if you've connected it (see "Sending email as yourself" under Signing in & accounts); otherwise they go out from your company via MackLabs mail, with replies to you.
Invoices carry your payment identity automatically: payable-to, tax number, and e-transfer address from Company Setup. Download as PDF or email them directly; reminder emails help chase what's outstanding. Use Invoice Tags to categorize invoices your own way.
If an invoice ever shows the wrong company details, fix them under Super Admin → Company Setup — new documents pick the change up immediately.
Every customer in one list, with their deals, documents, and history linked. Use it to answer "what have we done for this customer?" in one click.
Photo galleries tied to your deals and jobs. Crews and admins upload from the mobile apps (including burst capture on site surveys); the web galleries let you review, organize, and share.
Sales → Timesheets looks up the hours logged against a specific job — handy when reconciling a job's labour against its invoice.
Create jobs with date, time, and location, and assign crew. Assigned crew see the job in their mobile app, and every job gets its own chat thread so the crew, lead, and office stay on the same page.
Team messaging: per-job chats plus direct messages and groups you create. Mention someone to make sure they see it. The same chats appear in the crew app.
A live map of where crew clocked in, built from the GPS stamp taken at punch-in. Use it to confirm attendance, not to track people continuously — location is captured at clock events only.
A points program for crew: recognize good work, and crew watch their points in the mobile app's Rewards tab.
Super Admin → Employees is the crew roster: add people, set wages, mark them active or inactive, and set the app password that lets them sign into the mobile apps.
Super Admin → Timesheets is where the office reviews hours and breaks logged by the crew and approves them for payroll.
Some modules are enabled per workspace as part of your plan. If you don't see one of these in your menu, it isn't switched on for you — ask MackLabs about adding it.
Super Admin → Company Setup reopens everything from the wizard: company identity, invoice and payment details, tax settings, branding, and team. Changes apply to new documents immediately.
The crew app is for the field team: clock in and out, see jobs, chat, and photos. iPhone and Android.
Enter your work email and the password your admin set for you — the app finds your company automatically, no company code needed. If your email belongs to more than one company, pick the right one from the list.
No password yet? Ask your admin — they set it under Employees on the web.
The Clock tab is home base: punch in when you start, log breaks, punch out when you're done. Location is captured at each punch to verify attendance. The My Timesheet tab shows your hours for the pay period — flag anything that looks off to your admin before payroll.
The Jobs tab lists what you're assigned to. Inside a job: the job chat (talk to the office and your crew), job photos, setup photos, and a supplies sheet where leads log materials used. The Chats tab carries team messages and direct messages.
The More tab holds your profile, your Rewards points, time-off requests, training materials, and any HR documents shared with you.
The app checks for required updates at sign-in and tells you when a new version is needed, with a link to get it.
The admin app puts the sales side in your pocket. iPhone.
Sign in with your work email — the app routes you to your company automatically, with a picker if you belong to several.
Workspaces run on a monthly plan agreed with MackLabs, invoiced monthly plus applicable tax (HST). Payment is by e-transfer for now. Trials convert to a plan when you're ready — nothing is lost in between.
The agreement your workspace accepted during setup is always available at macklabs.ca/terms, and the privacy policy at macklabs.ca/privacy. Short version: you own your business data; MackLabs owns the platform.
Every page of the web app has a Feedback button (bottom right). Use it to send bugs, feature requests, and issues straight to the MackLabs team — pick the type, describe it, done. Send as many as you like; each one lands directly with the developer.
It's a capture tool, not a chatbot: it won't answer questions, and there's no response SLA — but everything sent is read and worked on.
Email [email protected] for anything else: plan changes, new team members at scale, data exports, or questions this page doesn't answer.
Can't find what you need? Use the in-app Feedback button, or email [email protected].